ShadowLock

ShadowLock is a comprehensive shadow AI detection and governance platform specifically designed for Managed Service Providers (MSPs) and internal IT teams who need real-time visibility and control over how employees use artificial intelligence tools. The platform addresses the critical blind spot that traditional managed-device controls miss, including browser extensions, desktop AI applications, local large language models like Ollama and LM Studio, and personal accounts on public AI chatbots. ShadowLock operates through three integrated layers: a Windows endpoint agent that deploys silently via existing RMM tools, a browser extension that intercepts and classifies risky pastes and file uploads to AI sites, and a multi-tenant dashboard that lets you audit or block each control with audit-ready reports. Built specifically for MSPs to govern AI usage across every client from a single pane of glass, ShadowLock is private by design with no keystroke logging and zero content transmission to external servers. The platform covers over 100 AI tools, services, and desktop applications, making it the essential solution for organizations facing the growing risk of employees submitting customer records, credentials, and confidential documents into unapproved AI tools without proper data protection agreements or compliance frameworks in place.

Endpoint Agent with Silent RMM Deployment

The Windows endpoint agent deploys silently through your existing Remote Monitoring and Management tools, requiring zero user interaction or IT intervention. Once installed, the agent continuously monitors all AI activity on the endpoint, scans for unauthorized browser extensions, detects locally installed AI applications like Ollama and LM Studio, and locks down the AI features built directly into Chrome, Edge, Brave, and Firefox browsers. This agent operates completely in the background, providing continuous protection without disrupting employee workflows or requiring any user training or awareness.

Browser Enforcement Layer with Paste Interception

The browser extension self-configures automatically once the endpoint agent is installed, creating a seamless enforcement layer that requires no manual setup. This extension actively intercepts pastes, file uploads, and sensitive data typed directly into AI tool prompts, classifying each interaction based on your organization's data policies. It enforces data-sharing opt-out settings on each AI tool automatically and applies your specific governance policies with clear, user-facing messages that explain why certain actions are blocked or require approval.

Multi-Tenant Governance Dashboard

The centralized dashboard provides MSPs and IT teams with complete visibility and control across all clients from a single interface. You can audit every AI interaction, block specific tools or actions, and generate audit-ready compliance reports with just a few clicks. The dashboard supports granular policy configuration per client, per user group, or per AI tool category, making it simple to apply different governance rules based on each organization's specific compliance requirements and risk tolerance levels.

Microsoft 365 AI App Detection Scanner

This dedicated scanner connects directly to each client's Microsoft 365 environment to detect and monitor AI applications and features embedded within the productivity suite. It identifies Copilot usage, AI writing features, and other embedded AI tools that activate inside approved SaaS applications without any security review or governance oversight. This scanner closes the gap where employees access AI capabilities through approved tools that have silently added AI features, ensuring no AI activity escapes your governance framework.

HIPAA Compliance for Healthcare Organizations

Healthcare providers and their MSPs use ShadowLock to prevent protected health information from being pasted into public AI chatbots like ChatGPT or Claude without a Business Associate Agreement in place. The platform intercepts patient data before it leaves the endpoint, blocks unauthorized AI tools on clinical workstations, and provides detailed audit trails that demonstrate compliance with HIPAA requirements. This proactive protection eliminates the liability exposure that occurs when clinicians use AI tools for note-taking, data analysis, or patient communication without proper data protection agreements.

MSP Client Risk Management and Liability Protection

MSPs deploy ShadowLock across their entire client base to eliminate the gap between "not our job" and "you should have known" when AI-related incidents occur. The multi-tenant dashboard gives MSPs the ability to govern AI usage for every client from one place, generate compliance reports on demand, and demonstrate proactive risk management to their cyber liability insurers. This comprehensive coverage protects MSPs from the growing liability exposure that comes with having endpoint management scope while AI usage goes unmonitored and ungoverned.

Intellectual Property Protection for Development Teams

Organizations with proprietary source code, product plans, and confidential documents use ShadowLock to prevent developers from submitting sensitive code to AI coding assistants like GitHub Copilot and Cursor. The platform monitors and controls file access for these tools, blocks unauthorized pastes of proprietary code, and provides clear warnings when developers attempt to use AI tools with broad file access permissions. This protection helps maintain trade secret protections and prevents the inadvertent exposure of intellectual property through public AI training data.

GDPR and Privacy Framework Compliance

Companies operating under GDPR, CCPA, or other privacy frameworks use ShadowLock to ensure customer personally identifiable information is never processed through unapproved AI vendors. The platform blocks data transmission to AI tools that lack proper Data Processing Agreements, lawful processing bases, or compliant international transfer mechanisms. This automated governance ensures that even when employees use personal accounts to access AI tools for work purposes, the organization maintains control over how customer data is handled and processed.

How does ShadowLock deploy across multiple client environments?

ShadowLock deploys through your existing RMM tools using a silent installer that requires no user interaction or endpoint rebooting. Once installed, the agent automatically configures the browser extension and begins monitoring AI activity immediately. For MSPs, the multi-tenant dashboard allows you to deploy to new clients with a single configuration template, then customize policies per client as needed. The entire deployment process typically takes minutes per endpoint and integrates seamlessly with your existing management workflows.

Does ShadowLock capture or transmit employee keystrokes or sensitive content?

No. ShadowLock is designed with privacy as a core principle and does not log keystrokes, capture screen content, or transmit any sensitive data to external servers. The platform classifies and blocks risky interactions at the endpoint level using local analysis, with only metadata about blocked or allowed actions being sent to the dashboard for reporting purposes. This zero-content-transmission architecture ensures that even the most sensitive client data never leaves the endpoint environment.

What AI tools and applications does ShadowLock detect and govern?

ShadowLock currently covers over 100 AI tools, services, desktop applications, and browser extensions, with the list growing continuously. This includes public AI chatbots like ChatGPT, Claude, and Gemini, desktop applications like Claude Desktop and the ChatGPT app, local LLMs like Ollama and LM Studio, AI coding assistants like GitHub Copilot and Cursor, meeting transcription tools like Otter.ai and Fireflies, and embedded AI features within SaaS applications. The platform also detects and blocks unauthorized AI browser extensions that can read content across every website employees visit.

Can ShadowLock block AI usage entirely or only monitor it?

ShadowLock provides flexible governance that allows you to choose between monitoring-only mode, selective blocking, or complete blocking for specific AI tools and categories. You can configure policies that block all unauthorized AI tools while allowing approved tools with data protection agreements in place. The platform also supports granular controls that block specific actions within approved tools, such as preventing file uploads while allowing text-based interactions. All policies can be configured per client, per user group, or per AI tool category through the multi-tenant dashboard.