Interhubz

Interhubz is a powerful integration tool designed to bridge the gap between Intercom and HubSpot, addressing the common challenges that arise when managing customer interactions across these two platforms. By eliminating the clutter of multiple timeline entries and providing a streamlined flow of information, Interhubz allows teams to focus on what truly matters: delivering excellent customer experiences. This tool is specifically built for organizations where customer support operates through Intercom while sales and customer success teams rely on HubSpot. With features like intelligent contact matching and automated ticket creation, Interhubz offers a cohesive solution that enhances productivity and ensures that vital customer data is easily accessible and organized, fostering collaboration between support and sales teams.

One Note Per Conversation

Interhubz transforms every Intercom conversation into a single, comprehensive note in HubSpot. This means you no longer have to sift through multiple fragmented entries. Each note includes the full transcript, attachments, and essential metadata, making it easy for teams to access relevant information quickly and efficiently.

Intelligent Contact Matching

With advanced algorithms, Interhubz intelligently matches contacts between Intercom and HubSpot using email, phone numbers, and custom properties. This feature eliminates duplicate entries and ensures that your CRM is populated with accurate, relevant contact information, enabling teams to engage with customers effectively.

One-Click Ticket Creation

This feature enables users to create HubSpot tickets directly from Intercom with just one click. Interhubz automatically syncs ticket statuses between the two platforms, ensuring that updates are reflected in real-time, reducing the risk of miscommunication and keeping teams aligned without manual intervention.

Noise Guards

Interhubz includes intelligent noise guards that filter out low-value interactions, such as bot conversations and spam. This ensures that only meaningful, relevant conversations are synced to HubSpot, maintaining a clean and organized CRM environment that enhances the efficiency of your sales and support teams.

Streamlined Customer Support

Support teams can use Interhubz to manage customer inquiries in Intercom while ensuring that all relevant data is seamlessly logged into HubSpot. This facilitates better communication between support and sales teams, allowing for a more cohesive customer journey.

Efficient Ticket Management

Sales and customer success teams can create and manage tickets directly from Intercom conversations. By using one-click ticket creation and bi-directional syncing, teams can ensure that all ticket updates are current and accessible, leading to faster resolution times and improved customer satisfaction.

Enhanced Collaboration

Interhubz promotes collaboration between sales and support teams by providing a single source of truth. With organized timeline entries and comprehensive conversation notes, team members can easily reference past interactions and stay informed about customer history, leading to more personalized engagement.

Automated Data Management

By setting up noise guards and intelligent contact matching, organizations can automate much of their data management processes. This minimizes the risks of human error and allows teams to focus on high-value tasks instead of manual data entry, ultimately improving productivity.

How does Interhubz improve conversation logging?

Interhubz consolidates multiple timeline entries from Intercom into a single, rich note in HubSpot, ensuring that teams can easily access and understand the context of each conversation without the clutter.

What types of filters are available with noise guards?

Interhubz offers configurable noise guards that can filter out bot-only conversations, spam, and low-value interactions based on customizable thresholds, ensuring that only meaningful data is synced to HubSpot.

Is there a trial period for new users?

Yes, Interhubz offers a 7-day free trial with no credit card required, allowing potential users to explore the features and benefits of the integration before committing to a plan.

How long does it take to set up Interhubz?

Setting up Interhubz is quick and easy, typically taking only about 10 minutes. Users can connect both platforms with a one-click OAuth connection, configure matching settings, and enable noise guards without any technical expertise.