Flidget

Flidget is a cutting-edge tool designed to help SaaS founders and small teams proactively manage user retention by identifying potential churn before it happens. Unlike traditional churn analysis tools that inform you of lost customers post-factum, Flidget provides live risk scores for each user, categorizing them as Healthy, Risky, or Drifting, along with clear explanations in plain English. This allows teams to take immediate action by reaching out to users who show signs of disengagement. Furthermore, Flidget captures the real reasons behind cancellations directly at the moment users decide to leave, facilitating authentic feedback through a simple chat interface. By consolidating these insights into a single dashboard, Flidget empowers teams to understand user behavior comprehensively and act swiftly to enhance retention. With a setup time of just 10 minutes, Flidget is built for those who are tired of discovering churn too late and are eager to implement a proactive retention strategy.

Drift Detection

Flidget's Drift Detection feature assigns every user a risk score categorized as Healthy, Risky, or Drifting. This scoring system provides plain-language insights into user engagement, allowing teams to identify potential churn weeks before it occurs. By knowing who is slipping away, teams can act swiftly to reconnect with users and address their concerns, ultimately improving retention rates.

Instant Exit Feedback

When a user decides to cancel their subscription, Flidget opens a chat window on the cancellation page. This chat allows users to express their reasons for leaving in their own words, whether through text or voice. Capturing this feedback directly at the moment of exit yields valuable insights that can be tagged and organized within the Flidget dashboard for future reference.

Unified Dashboard

Flidget consolidates both pre-cancellation risk scores and exit feedback into one intuitive dashboard. This central hub allows users to filter feedback by churn reason, read full transcripts of conversations, and generate targeted rescue emails, streamlining the process of user engagement and retention efforts without the need for switching tools or using spreadsheets.

Quick Setup and Integration

Flidget is designed for quick and easy integration, requiring just a single npm install to get started. Teams can be live within their application in under 10 minutes by simply adding their public key and initializing Flidget. It works seamlessly with popular billing platforms like Stripe, Paddle, and Lemon Squeezy, making it accessible for various use cases and setups.

Proactive User Engagement

Flidget enables teams to engage users who show signs of drifting before they decide to cancel. By identifying Risky and Drifting users through the risk score feature, teams can reach out with personalized messages, helping to re-engage these users and address their concerns directly.

Cancellation Insights

When users click to cancel, Flidget captures their feedback in real-time. This information can be analyzed to identify common themes that lead to churn, enabling teams to make informed decisions about product improvements and customer support strategies.

Targeted Win-Back Campaigns

With the ability to filter exit reasons and maintain a win-back queue, Flidget empowers teams to create targeted campaigns for users who have shown intent to leave. By addressing specific concerns mentioned during cancellation, teams can craft tailored offers or messages that resonate with these users, improving the chances of re-engagement.

Data-Driven Decision Making

Flidget provides a wealth of data regarding user behavior and churn reasons, facilitating data-driven decisions. Teams can leverage this information to refine product offerings, enhance user experiences, and ultimately minimize churn rates, leading to a more sustainable business model.

How does Flidget help prevent churn?

Flidget helps prevent churn by providing live risk scores for each user, allowing teams to identify those at risk of leaving before they make the decision. This proactive approach enables timely engagement to address user concerns.

What kind of feedback does Flidget capture at cancellation?

Flidget captures real-time feedback from users at the moment they decide to cancel by opening a chat interface where users can express their reasons in their own words. This feedback is tagged and stored in the dashboard for further analysis.

How quickly can I set up Flidget?

Flidget can be set up in just 10 minutes with a single npm install. By adding your public key and initializing the tool, you can start capturing user data and insights almost immediately.

What billing platforms does Flidget support?

Flidget works seamlessly with popular billing platforms such as Stripe, Paddle, and Lemon Squeezy, as well as any custom billing setup, making it versatile for various SaaS applications.