AskLettie

About AskLettie

AskLettie is an AI-powered property management assistant designed to transform how landlords and letting agencies handle tenant maintenance. It automates the entire process of receiving, triaging, and logging maintenance requests 24/7 through the familiar platform of WhatsApp. This eliminates the chaos of constant phone calls, missed messages, and manual paperwork. The core value proposition is reclaiming time and ensuring compliance with evolving regulations like the Renters' Right Act and Awaab's Law. By providing tenants with instant, expert-grade support via a channel they already use, AskLettie improves tenant satisfaction while automatically building a centralised, un-editable audit trail of all interactions. This creates a perfect compliance record, generates one-click legal reports, and gives property managers calm, organised control over their portfolio. It represents a continuous evolution in property management, moving from reactive, time-consuming processes to a proactive, intelligent, and fully documented system.

Features of AskLettie

24/7 AI Triage via WhatsApp

AskLettie operates entirely on WhatsApp, requiring no new apps for tenants to download. It provides instant, 24/7 first response to maintenance issues, automatically asking clarifying questions, assessing urgency, and logging the full conversation. This seamless integration meets tenants on their preferred platform, providing professional service day or night without disturbing your peace.

Visual AI Analysis for Fault Identification

The AI goes beyond text. When tenants send photos of an issue, AskLettie's visual analysis capability instantly identifies faults and assesses their severity. This cuts out the guesswork and endless back-and-forth for descriptions, allowing for faster, more accurate triage and ensuring critical issues are prioritized correctly from the very first message.

Automated Compliance & Audit Trail

Every single interaction is automatically time-stamped and logged in an un-editable record within the web dashboard. This creates a complete audit trail of messages, AI replies, and actions taken, serving as centralised evidence for compliance. It directly addresses landlord worries about regulations by building a perfect legal record automatically with zero extra effort.

Centralised Evidence Locker & Reporting

The dashboard acts as a single source of truth. Here, you can attach repair invoices, gas safety certificates, and add private notes. All your compliance proof is organised in one place. Furthermore, you can export clean, audit-ready maintenance reports for any tenant or property with just one click, making preparation for inspections or disputes effortless.

Use Cases of AskLettie

For Self-Managing Landlords

Individual landlords wearing multiple hats use AskLettie to stop being an on-call handyman. It filters out simple, self-solvable queries (like resetting a boiler) using its manual database, handles initial emergency triage, and logs everything automatically. This saves hours per week, reduces stress, and provides the structured evidence needed to comply with new rental legislation confidently.

For Letting Agencies & Property Managers

Agencies managing large portfolios deploy AskLettie to standardize and scale their maintenance intake. It provides a consistent, professional first point of contact for all tenants across all properties, 24/7. The automatic logging and reporting streamline internal workflows, improve accountability, and provide transparent audit trails for clients, enhancing service quality and operational efficiency.

Ensuring Awaab's Law & Renters' Right Act Compliance

With strict new laws requiring proof of prompt action on repair requests, AskLettie is a critical compliance tool. It automatically collects and timestamps all data from the tenant's first report, creating an indisputable record that proves you were notified and acted swiftly. The system is designed to evolve alongside regulatory changes, ensuring your processes are always up-to-date.

Improving Tenant Satisfaction & Retention

By offering instant, 24/7 acknowledgment and support via WhatsApp, AskLettie directly addresses the top tenant frustration: slow response times. It empowers tenants with immediate answers and clear next steps, making the reporting process hassle-free. This proactive communication fosters trust and a positive landlord-tenant relationship, which is key to longer tenancies and reduced turnover.

Frequently Asked Questions

How does AskLettie handle emergency maintenance issues?

AskLettie's AI is trained to identify keywords and contextual clues indicating high-severity or emergency situations, such as gas leaks, major leaks, or no heating in winter. When such an issue is detected, the system immediately escalates it by notifying the designated property manager or landlord via alert, ensuring that critical problems receive urgent human attention while still logging the entire interaction.

Do my tenants need to download a new app?

No, tenants do not need to download any new software. AskLettie operates entirely through WhatsApp, a platform over 74% of UK consumers already use daily. Tenants simply message a dedicated number to report an issue, ensuring maximum accessibility and adoption with zero friction or learning curve for them.

Is the audit trail legally admissible?

Yes, the automatically generated audit trail is designed to serve as robust evidence. Each log entry is time-stamped and un-editable, creating a verifiable chain of communication. This structured, automatically maintained record is far more reliable than scattered emails, texts, or manual notes, making it highly valuable for compliance checks, deposit disputes, or legal proceedings.

How does the AI stay updated on repair information?

AskLettie's AI combines deep training on thousands of real historical maintenance cases with live internet access. This means it can pull in up-to-the-minute information, such as current weather data that might affect a property issue, and it has instant access to a vast library of appliance and boiler manuals to provide accurate, model-specific troubleshooting guidance.

Pricing of AskLettie

AskLettie offers simple, transparent pricing plans based on your portfolio size. All plans include core features like 24/7 AI triage via WhatsApp, full web dashboard access, and complete issue logging. Discounts are available for annual billing.

The Starter plan is priced at £10 per month (or £5/month when billed yearly) and supports up to 2 properties with up to 3 tenants per property. It includes AI triage, the dashboard, and automated tenant onboarding.

The Professional plan is priced at £20 per month (or £10/month when billed yearly) for larger portfolios. New users can get 50% off their first three months with the coupon code FIRST3.