Open
About Open
Open transforms customer service by employing AI technology to handle support for businesses via phone, email, and web. Its innovative AI system resolves 60-80% of complex inquiries efficiently, minimizing operational costs and freeing human agents for higher-value tasks, thereby boosting overall productivity and customer satisfaction.
Open offers competitive pricing, significantly cheaper than traditional solutions like Zendesk and Intercom. Users benefit from flexible subscription tiers that cater to diverse needs and budgets, along with a "pay only for usage" model, ensuring value for money while enhancing customer support capabilities.
Open boasts a user-friendly interface designed for seamless navigation, allowing users to easily manage customer inquiries across multiple channels. The intuitive layout enhances the browsing experience while features like one unified inbox streamline interactions, making it a go-to platform for efficient customer support.
How Open works
To start with Open, users sign up and complete a straightforward onboarding process. They can then integrate the platform with existing systems. Once set up, the AI handles incoming inquiries via various channels, swiftly resolving issues or escalating complex cases to human agents when necessary, all while providing analytics to improve support efficiency.
Key Features for Open
AI Autopilot Support
Open’s AI Autopilot Support is a standout feature that automatically manages and resolves up to 80% of customer inquiries across multiple channels. This unique capability drastically reduces the need for human intervention, thereby decreasing operational costs, enhancing service reliability, and improving customer satisfaction.
Unified Inbox
The Unified Inbox feature of Open consolidates all customer interactions into one dashboard. This allows support teams to efficiently track and manage queries from email, phone, and web, streamlining communication and ensuring no customer message goes unanswered, thus enhancing responsiveness and satisfaction.
Human Handoff
Open's Human Handoff feature ensures that when complex issues arise, the AI seamlessly escalates them to human agents. This hybrid approach combines the efficiency of AI with the empathy and expertise of humans, providing superior customer service while maintaining operational efficiency.
